Frequent Visitor
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7 Messages
Using Zoom
We have a Gateway modem and my daughter is taking classes using Zoom and keeps loosing connection. The modem is several years old. Should we get it replaced?
Frequent Visitor
•
7 Messages
We have a Gateway modem and my daughter is taking classes using Zoom and keeps loosing connection. The modem is several years old. Should we get it replaced?
Responses
EG
Expert
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86.5K Messages
6 m ago
Is this with a WiFi connection ? If so, for a test, does a computer / device hardwired directly to the router / gateway device with an ethernet cable have the same problem ?
With this test, we are trying to isolate this from being either a WiFi-only problem or a problem with the general connection to the Comcast system which would of course affect both. It's a good first step of troubleshooting before we proceed any further.
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jhhillis
Frequent Visitor
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7 Messages
6 m ago
She is using Wifi and is at least 50 ft from Modem and says she is getting 53 speed. Of course our computer directly connected to the Gateway is getting close to 600 speed.
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EG
Expert
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86.5K Messages
6 m ago
That's speed. The question would be, does that hardwired computer also loose the connection when the WiFi one does ?
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