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1 Message

Sunday, May 17th, 2026 5:16 PM

Username

I'm trying to access my router settings. I don't remember the username that I use and the password. I go to 10.0.0.1 and that's as far as I can go, I thought my username was user_79xf9l, but I tried it and it keeps saying that it's not the right username. Could you please help me? Thank you.

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Official Employee

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3.3K Messages

58 minutes ago

 

user_79xf9l Thank you for reaching out! The default username for our Xfinity Gateways is admin, and the default password is password. If the Admin Tool password has been changed, the default password will no longer work. You will need to perform a factory reset to restore the device to its default settings. 

 

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