clif9710's profile

Frequent Visitor

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7 Messages

Tue, Jan 12, 2021 5:00 PM

user ID and password are known but gateway refuses the user ID

I am trying to get into the gateway via Chrome. It asks for my user ID and password, which I have verified by going to My Xfinity, but the gateway refuses the user ID. I tried the user ID on the label on the side of the gateway itself and I tried "admin" but nothing works. Will a reset of the gateway reset the ID to that printed on the label?

Responses

EG

Expert

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87.1K Messages

5 m ago

Yes.
CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

adding to @EG its not your Comcast username and password. The information to get into the gateway is not found in any Xfinity app, admin and whatever you make the password
EG

Expert

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87.1K Messages

5 m ago

Adding to @CCAndrew 

They asked:    " Will a reset of the gateway reset the ID to that printed on the label?"

 

The default creds will be the ones on the label after a factory reset to defaults.

CCAndrew

Diamond Problem Solver

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25.9K Messages

5 m ago

@EG
Understood just adding information/clarification about the beginning of OP’s post

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