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user ID and password are known but gateway refuses the user ID
I am trying to get into the gateway via Chrome. It asks for my user ID and password, which I have verified by going to My Xfinity, but the gateway refuses the user ID. I tried the user ID on the label on the side of the gateway itself and I tried "admin" but nothing works. Will a reset of the gateway reset the ID to that printed on the label?
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EG
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87.1K Messages
5 m ago
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CCAndrew
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5 m ago
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EG
Expert
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87.1K Messages
5 m ago
Adding to @CCAndrew
They asked: " Will a reset of the gateway reset the ID to that printed on the label?"
The default creds will be the ones on the label after a factory reset to defaults.
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CCAndrew
Diamond Problem Solver
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25.9K Messages
5 m ago
Understood just adding information/clarification about the beginning of OP’s post
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