18 Messages
US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream ,,downstream and correctable/uncorrectable,,not an issue at his time. I suspect equipment problem somewhere within the plant,,close by, other than having a tech come out and not have a solution,,I am respectfully requesting a hard look at the CMTS.
Accepted Solution
EG
Expert
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115.1K Messages
2 hours ago
Yes. It's my pleasure ! The acceptable modem signal values are in this self troubleshooting tips post that is pinned at the top of this board;
https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0
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XfinityMatthew
Official Employee
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1.2K Messages
3 days ago
Hello @user_xxlt6b, We can certainly help escalate the local team to check the plant and node if needed. But what other troubleshooting have we already completed and ruled out? Have you already had techs out to the property?
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EG
Expert
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115.1K Messages
3 hours ago
@user_xxlt6b @XfinityJustinC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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EG
Expert
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115.1K Messages
59 minutes ago
@plumld
Please create a new topic of your own here on this board detailing your issue, and we'll take it from there. Thanks.
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