14 Messages
US power too high
US power levels have increased significantly over the past 5 to 6 weeks. The CMTS needs to be polled to make sure it’s not equipment ( Xfinity ) related. Only 1 (2) way splitter installed, no amps or other add ons. Info signals were right around 40-41,,,now it’s 49.5-50…out of spec. This is upstream ,,downstream and correctable/uncorrectable,,not an issue at his time. I suspect equipment problem somewhere within the plant,,close by, other than having a tech come out and not have a solution,,I am respectfully requesting a hard look at the CMTS.
XfinityMatthew
Official Employee
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1.2K Messages
6 hours ago
Hello @user_xxlt6b, We can certainly help escalate the local team to check the plant and node if needed. But what other troubleshooting have we already completed and ruled out? Have you already had techs out to the property?
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