Visitor
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1 Message
URGENT: xfinity app stuck in infinite login loop, unable to activate my xfinity gateway
The Xfinity app is stuck in an infinite login loop so I am unable to get into the app. How can I activate my Xfinity gateway now?
Visitor
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1 Message
The Xfinity app is stuck in an infinite login loop so I am unable to get into the app. How can I activate my Xfinity gateway now?
EG
Expert
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111.5K Messages
1 month ago
Try calling 1-855-652-3446. That is their self-install device activation line.
If that doesn't work for you, you can call 1-800-comcast and tell a rep that you would like to have a new modem activated / provisioned for service. Have the RF / CM / HFC MAC address and the serial number of it handy when you call.
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XfinityVianney
Official Employee
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2.3K Messages
1 month ago
Thank you for reaching out. I'm sorry you hear you're having trouble accessing the Xfinity App and activating your equipment, and we'll be glad to help. I see you already sent a direct message, so we'll follow up there shortly. As a heads up, it is a violation of the community guidelines to send an unsolicited direct message. We ask that you make a post and wait for our reply. This will help us track the incoming posts and messages to ensure everyone gets the help they need.
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EG
Expert
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111.5K Messages
1 month ago
@user_eat2ad @XfinityVianney
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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