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URGENT: VPN not working
VPN was working until a few days ago when I restarted my comcast box. I need VPN to connect to my computer at work however ever since the restart, VPN fails to connect. I can connect to my work VPN from home just fine using mobile hotspot from my TMobile phone however I would like to use my WiFi for this. Following is some more information:
Network infrastructure: Arris TG1682G
What I have tried:
1. Called Comcast customer service: the recording never lets me speak to tech. support since it keeps triggering a modem reset promising me it'll let me talk to a real person after the reset. I have lost count of the number of reset loops I have been put through.
2. I am using Windows 10 and have switched off all firewalls. It is not an issue on my end since everything works fine with my phone's hotspot as I mentioned earlier.
3. Disabled xFi Advanced Security.
And yes, I have read https://www.xfinity.com/support/articles/using-a-vpn-connection.
CT_baileys
Regular Visitor
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9 Messages
4 years ago
Having the same problem. All was working fine for months, then it stopped.
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
Some Vpns have a kill switch, it blocks internet traffic if it loses its connection, you rebooted your Comcast box so it lost its connection, try rebooting your window 10 box and restarting the the vpn, just a thought as a had a similar issue
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CT_baileys
Regular Visitor
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9 Messages
4 years ago
Thanks, but tried that already. Rebooted both the machine and the Comcast box, but it made no difference. A secondary machine on the network CAN access via VPN./ But my primary machine, which had been able to access VPN for months, can access if I set up by phone as a mobile hotspot, but can no longer access using the same network it had been using. Nothing in the machine or VPN configuration has changed.
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Anthonius
Regular Visitor
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4 Messages
4 years ago
I have the same issue. Tried disabling the advanced features. Doesn't work.
IT workedgreat until a few days ago. I didn't change anything.
VPN is working with hotspot
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CT_baileys
Regular Visitor
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9 Messages
4 years ago
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
Try using a different Vpn server location, mine quit working and changed location and it worked fine after the change
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CT_baileys
Regular Visitor
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9 Messages
4 years ago
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Anthonius
Regular Visitor
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4 Messages
4 years ago
I contacted my vpn adminstrator and he can't reproduce the problem. He suggested to contact Comcast/Xfinity.
Haver you tried contacting Comcast?
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CT_baileys
Regular Visitor
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9 Messages
4 years ago
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Anthonius
Regular Visitor
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4 Messages
4 years ago
I'm still debugging. I think it might have to do with the geographical location. I'm in Oregon and my vpn is in California. Are you in the same state? Just trying to find the root cause.
I also use my own router now, changed the LAN addresses, used a direct port. No luck so far......
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CT_baileys
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9 Messages
4 years ago
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
I use expressvpn as my vpn, and I used my own router for a while and it would change the dns on my device and sometimes I would have to reset it after rebooting, just a thought
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CT_baileys
Regular Visitor
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9 Messages
4 years ago
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Jlavaseur
Problem Solver
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948 Messages
4 years ago
I had to reset the dns on my device, not the router
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CT_baileys
Regular Visitor
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9 Messages
4 years ago
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