Visitor
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1 Message
Urgent: Unauthorized Charges After Cancellation Request
Hello,
I am writing regarding the cancellation of our Xfinity service, which should have taken effect on February 9, 2025. Prior to that date, I contacted Xfinity multiple times by phone to request cancellation of our account, as we were switching to Verizon due to their significantly lower rates.
Despite these requests, Xfinity has continued to charge our account without authorization, totaling $501.72 since February 9. These charges were made without our consent and are in direct contradiction to our cancellation request.
I am formally requesting an immediate refund of the $501.72 in unauthorized charges and confirmation that our account has been fully canceled.
Please address this matter promptly to avoid any further escalation.
Sincerely,
EG
Expert
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110.9K Messages
14 hours ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityWilliam
Official Employee
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1.3K Messages
14 hours ago
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