Urgent medical issue re- internet

I'm posting here because I've been unable to get an acceptable repair timeline through normal channels and I need this escalated.

My internet has been out since Wednesday. My 3 year old son is a type 1 diabetic and his continuous glucose monitor relies on our home connection to transmit readings for overnight remote monitoring. Without it, we have no alarm coverage while he sleeps. This is a safety issue, not an inconvenience.

What I've been offered so far is a waitlist slot on Sunday or a confirmed appointment Wednesday. Both are too far out.

What I'm asking for:
- A same-day or next-day dispatch flagged as medical necessity
- A case number I can reference
- Confirmation of what's actually wrong, since no diagnosis has been shared with me on internet issue.

I can provide a letter of medical necessity from my son's pediatric endocrinology team on request.

I'd appreciate someone from the corporate team picking this up. Happy to send account details by direct message.