Urgent Inquiry: Service Cancellation Confirmation and Incorrect Billing ($108.00)

Dear Xfinity Support Team,

Around August 15th, I scheduled the cancellation of my internet service to be effective on August 21st, 2026.

I used my own customer-owned modem and router, so there are no rented devices to return. However, I recently received a billing notice for $108.00 and have not received a written cancellation confirmation email.

My account currently shows a credit balance of -$22.58 from the prorated adjustment following my August 21st disconnection.

Please process the following requests regarding my account:

1. Confirm that my account has been fully closed as of August 21st, 2026.

2. Void/cancel the incorrect $108.00 charge.

3. Issue a refund for my remaining credit balance (-$22.58) to my original payment method or by check.

4. Send an official written cancellation confirmation receipt to this email address.

Please Note: If you usually request customers to follow up via Direct Message (DM), please be aware that the Direct Message option/icon is completely invisible and unavailable on my account page. Therefore, please respond and resolve this matter directly through this email thread.

Thank you,