URGENT EXECUTIVE ESCALATION: Weeks of Service Failure, Inadequate Credit, Unprofessional Conduct, and Active Security Breach

This post is a formal escalation regarding chronic issues that have persisted despite a recent technician visit and multiple failed support chats. This requires immediate intervention from an Executive Escalation or Corporate Response Team.

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​1. Service Failure and Inadequate Compensation

​Duration: Service was chronically unstable (frequent disconnections/slow speeds) from [July 2025] until a successful technician visit on [Oct 20th 2025].

​Rejection: The proposed $20 service credit is wholly insufficient for weeks of documented service failure. I demand a managerial review and proposal of a proportional, fair credit.

​2. Complaint Regarding Unprofessional Conduct

​During a recent chat interaction (Agent Bhawana, October 20th 2025), the agent wrote "poor customwr" before correcting it. This conduct is unacceptable and must be addressed by management.

​3. URGENT: Active Security Breach

​During the most recent chat, I began receiving multiple unsolicited One-Time Passwords (OTPs) to my phone. This indicates repeated, unauthorized attempts to access or compromise my account security. This is a critical failure that requires immediate investigation.

​REQUIRED ACTION:

I expect a formal response with a commitment to:

​Provide the final, revised compensation amount.

​Detail the immediate steps being taken to stop the unauthorized OTP generation and secure my account.

​Acknowledge and address the conduct complaint.