URGENT: Executive Escalation Requested — Network Damage Outage With No ETR

UPDATE: Service has now restored after approximately a 14-hour “Network Damage” outage, with no ETR available.

Xfinity service at my home has been completely unavailable since 8:37 AM on September 16. The Xfinity Status Center identifies the cause as “Network Damage,” the status remains “Under Investigation,” and there is still no estimated restoration time.

I have attempted to contact Xfinity through both chat and phone. Chat specifically told me it cannot connect me to an agent because my area is experiencing an outage, and the automated phone system disconnected my call without allowing me to reach a representative.

I am requesting Executive/Corporate escalation and need someone to review the network incident, provide any available repair status or ETR and provide me with an escalation/case number.

I have screenshots documenting the outage status and my attempts to reach support.