Visitor
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Urgent Escalation: 2+ Year Packet Loss in Apex Legends – Likely Xfinity-to-EA Anti-DDoS Routing Issue (Colonia, NJ)
Dear Xfinity Support,
I’m escalating a severe, ongoing packet loss issue in Apex Legends on PS5 that’s rendered the game unplayable with constant “3 red squares” (packet loss indicator) for over 2 years. This occurs specifically on EA’s anti-DDoS protected servers (home plate/pentagon icon), with inbound loss often hitting 50%+, while other games and services run fine. My address is Princeton Meadows, NJ; I have the 2Gbps plan with XB8 modem.
I’ve exhausted troubleshooting, including a tech visit that replaced outdated coax:
• Multiple Ethernet cable replacements.
• Upgraded to PS5 Pro.
• Modem upgrade XB7 → XB8.
• Coax line replacement (8+ years old).
• Repeated modem restarts.
• Apex reinstall + PS5 database rebuild.
• Manual server selection (e.g., Iowa/Ohio/SC; avoiding protected ones when possible).
• WiFi + Xfinity Mobile hotspot tests (same backbone, same issue).
• In-match reconnect attempts.
• Port forwarding (UDP 37000-38000, TCP/UDP 3074, 9307-9308).
• DNS changes (Google 8.8.8.8/8.8.4.4, Cloudflare 1.1.1.1/1.0.0.1).
• PS5 MTU adjustments (1473, 1450).
Similar reports from other Xfinity users (e.g., East Coast wired connections) point to upstream routing/peering problems between Comcast and EA’s protected Apex servers—not local hardware. Neighbors on Xfinity see identical behavior.
Please escalate to Tier 2/3 network engineering for:
• Line signal review (I can share XB8 screenshots: downstream power/SNR, upstream, event log—no major errors post-coax fix).
• Backbone rerouting or peering investigation.
• Traceroute/PingPlotter results to Apex servers (e.g., virginia-gce.apexlegends.ea.com showing ISP-hop drops).
This has impacted my gaming for too long—appreciate fast resolution.
Thank you,
[Edited: "Personal Information"]
user_vga4ze
Visitor
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1 Message
2 days ago
I'm having the same ongoing issue on Xbox with my Xfinity service. [Edited: "Language"]
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XfinityAlfonso
Official Employee
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2.4K Messages
8 hours ago
Hello user_racgaming thanks so much for taking the time to reach us here on our Xfinity Forums! This sounds like a unique issue, and we're happy to help however we can.
In order to elevate this to our Networking Team, we will need to see the Ping/Traceroute data, so we can identify at which hop this is timing out, any network testing you have from the PS5, and we can review/evaluate local signal data as well.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
You can also use our direct messaging link here once signed in: https://forums.xfinity.com/direct-messaging
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user_e0uhz6
Visitor
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1 Message
6 hours ago
This is also happening to me. I’m in Cinnaminson, NJ
Excessive packet loss on EAST servers in apex legends ranked. It’s very depressing.
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