Visitor
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1 Message
Urgent: 8498340084558842
To Whom It May Concern,
I am writing to formally log a complaint regarding my new Xfinity service, activated on the 11th. Out of the past week, the internet has only functionalized for two days.
I work from home, and this total lack of reliability is directly impacting my employment. When I called your customer service line, I was told no technicians were available and that I would have to wait an additional three days.
As a new customer who trusted your brand, this level of service is unacceptable. I am demanding two things immediately:
- An expedited technician appointment to resolve this issue today.
- A full financial reimbursement/billing credit for every day my service has been down.
If a prompt solution is not provided, I will have no choice but to cancel my service immediately.
I look forward to your prompt response
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