Upstream routing issue to IP 50.201.122.211 (shop.dvflora.com)

I have a confirmed upstream routing issue to IP 50.201.122.211 (shop.dvflora.com). Traceroute times out after hop 12 in your backbone (be-1-1-ssag02.woodbury.nj.panjde.comcast.net). It works over VPN and cellular, so it's not my equipment—I've already bypassed the router and flushed DNS. I need this escalated to Tier 2/3 or a network engineer for a routing table check, not basic troubleshooting." I've spent 4 weeks trying to get a hold of the right person with no success. I've had my router reset a dozen times, even had one agent try to sell me a phone.

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user_cr5jpt

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3 Messages

13 days ago

Actually got through to an awesome agent today that got this verified and routed to tier 2 network support in NJ!! Hoping for the best

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XfinityMartyR

Official Employee

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2.6K Messages

user_cr5jpt Thanks for reaching out, and keeping the Community updated. Please let us know the results after working with the support team.

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11 days ago

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user_cr5jpt

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3 Messages

The person on the phone told me they were in touch with the tier 2 team in NJ and they saw the same issue and that it would be resolved in 2-3 days. I'm now at least a month and 10 hours on the phone into trying to resolve this. Its also affecting my wifes ability to do business. I'll re-post :

I have a confirmed upstream routing issue to IP 50.201.122.211 (shop.dvflora.com). Traceroute times out after hop 12 in your backbone (be-1-1-ssag02.woodbury.nj.panjde.comcast.net). It works over VPN and cellular, so it's not my equipment—I've already bypassed the router and flushed DNS. I need this escalated to Tier 2/3 or a network engineer for a routing table check, not basic troubleshooting.

tracert to shop.dvflora.com consistently drops at:

12 25 ms 24 ms 26 ms be-1-1-ssag02.woodbury.nj.panjde.comcast.net [68.86.210.162]

(edited)

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8 days ago

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XfinityMartyR

Official Employee

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2.6K Messages

user_cr5jpt Thanks for the update! Did the person you were working with over the phone mention they would call you back about the issue?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 days ago

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Your Home Network

user_cr5jpt

Upstream routing issue to IP 50.201.122.211 (shop.dvflora.com)

user_cr5jpt

XfinityMartyR

user_cr5jpt

XfinityMartyR

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