Visitor
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7 Messages
Upstream Power Low
My upstream power is sub 40 at times and I lose connectivity during the day at times around the same time. This week it was around lunch. I have an arris SB8200. I had to fight Comcast to send out a tech to check out the lines. Curious what it could be.
EG
Expert
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111.4K Messages
4 years ago
Sub 40 is not necessarily low. Exactly how much lower than 40 is it on all channels ?
Please post all of the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.
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XfinityAlyssaA
Official Employee
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2K Messages
4 years ago
Good morning @RSBuser_0c50af and thank you for reaching out to our Digital Care Team regarding your connection concerns. Has a tech been out to check the lines yet? Please let us know as we'd be happy to help assist further.
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EG
Expert
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111.4K Messages
4 years ago
@RSBuser_0c50af
Have you gotten a chance to look at those signal status figures ?
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RSBuser_0c50af
Visitor
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7 Messages
4 years ago
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