Upstream Power 50–52 dBmV, No Splitters, Downstream Perfect – Request Line Tech Visit

Hi,

I’m looking for help with a persistent upstream signal issue that hasn’t been resolved by remote troubleshooting.

Situation:

• Modem connected directly from wall jack (no splitters)

• Xfinity performed a remote reset/reprovision, but levels did not change

Downstream (looks good)

• Power: ~+6 dBmV across channels

• SNR: ~43 dB

• Very low/no uncorrectables

Upstream (problem)

• Transmit power consistently 50–52 dBmV on all bonded channels

From what I understand, this indicates the modem is compensating for return-path loss, not a configuration issue. Since downstream levels are clean and there are no splitters in the unit, this seems like a line / drop / tap balance issue, not an in-home wiring problem.

Because reprovisioning didn’t help, I’m requesting a tech visit to check upstream levels at the drop and tap and correct the return-path signal.

Please let me know what the next step is to get this scheduled.

Thank you.