Upstream light solid amber Netgear modem/router

Hello, all of sudden for the past 2-3 days I've had connection issues. I called support they said it was an equipment issue not on their end. I told them the situation it seems like they barely knew a solution besides uhh........ reset the modem. Anyways the modem model is C6250 the upstream light is solid amber. I tried messing with the start frequency, not much. Should I send a screencap of cable connections?