Upstream channel power levels too low: causing problems with my Ooma phone
Hi. I have been having sporadic problems with my Ooma phone and packet loss. Typically, what happens is that I will be on a call and all is going fine, and then my ability to hear the person I am talking to is lost. BUT--the person on the other end can hear me just fine. Then, I will have to hang up and call back. Obviously, this is very frustrating-esp. when I am on a business call. I contacted Arris to see if my Surfboard SB6183 was the problem. They ran a test and said the upstream channel levels were too low, causing the modem to reboot and packets to be lost. I'm wondering if this indeed is the issue and what can be done about it. I did call Ooma tech support as well and they ran some test on my Ooma device and all is fine. They also said the problem seemed to be service-related and to contact Xfinity. I am attaching a screen capture of diagnostics I just ran on my modem. Any assistance that can be provided would be very much appreciated! Thanks.