Visitor
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3 Messages
Upstream and downstream status?
My internet seems to be spotty so I'm trying to see what can I do to improve reliability. I don't want to invest in new hardware unnecessarily but if it's necessary I will.
Can anyone tell if these stats are any sign of trouble? In another service address, I was able to get Xfinity to come out and they did something at the service box level and got the upstream channels to remain locked, here I only seem to have two locked.
https://photos.app.goo.gl/pFFxo3hheDfrmUfTA
Accepted Solution
EG
Expert
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111.6K Messages
4 years ago
@icemint870
The upstream power is too high, and it may be intermittently fluctuating even higher to out of spec levels. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.
Also check the coax cable for any damage such as cuts, nicks, kinks, sharp bends, etc.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
Good luck with it !
(edited)
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XfinityVianney
Official Employee
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2.3K Messages
4 years ago
Hi, @icemint870. Thank you for reaching out. I did take a peek at the link, and I'd like to get more information about what you are seeing on your end. Can I have more details about the network problems you've been experiencing? Are you seeing speed drops, intermittent connection, or just overall spotty performance?
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