Upset customer that is not getting what he paid for.
I paid for the 600mps service and You are only able to deliver 33mps.
The technician that came out today blamed it on a cable which he could not explain why, He wanted to drill a hole in my house without confirming if this would fix the issue or not. When I suggested he try another room he said that wouldn't help. He was very rude and just wanted to move on to his next appointment without really troubleshooting the issue.
I am very upset and feel I was sold a bill of goods that Xfinity can not deliver on.