UPS did not deliver internet equipment

Hello Xfinity Support,

I’m moving to a new apartment and recently placed an order for my internet equipment, but I still have not received it.

The shipment was sent via UPS. UPS never delivered the package - they returned it to sender and it's now in Oregon for some reason? - and as a result I do not have the equipment needed to activate WiFi/service. Despite this, I’m already being billed.

I’ve tried repeatedly to reach customer service by phone and online, but support has been completely unreachable.