I have been having intermittent internet issues for about a year. Last year a tech was dispatched and after being in my home for 8 hours he left. I haven't had the time or patience to schedule another tech visit. The last month we were rebooting our XFi modem once or twice daily to keep the internet up. I finally went out and purchased a Netgear CM700 modem and TP-Link AX3000 router. Initial setup went smoothly, had an issue with the Downstream bonding light blinking. I spoke with Xfinity support and she advised me that the Downstream light flashing, meant that the modem was syncing with my Wi-Fi devices. After several minutes of explaining to her that a downstream light on a modem is in no way related to Wi-Fi scanning and that her response was absolutely absurd. She followed with an "If you say so". I then ended the chat and started looking for my own answers elsewhere. I also see a lot of UnCorrectables. Please see my signals pasted below:
<tabindex=-1>Startup Procedure</tabindex=-1> |
Procedure |
Status |
Comment |
Acquire Downstream Channel |
393000000 Hz |
Locked |
Connectivity State |
Ok |
Operational |
Boot State |
Ok |
Operational |
Security |
Enabled |
BPI+ |
IP Provisioning Mode |
Honor MDD |
honorMdd(4) |
|
|
Downstream Bonded Channels (Partial Service) |
Channel |
Lock Status |
Modulation |
Channel ID |
Frequency |
Power |
SNR |
Correctables |
UnCorrectables |
1 |
Locked |
QAM 256 |
1 |
393000000 Hz |
-12.5 dBmV |
33.8 dB |
12602 |
3975 |
2 |
Locked |
QAM 256 |
2 |
399000000 Hz |
-10.5 dBmV |
33.9 dB |
1721175 |
30785 |
3 |
Locked |
QAM 256 |
3 |
405000000 Hz |
-9.7 dBmV |
32.6 dB |
15983807 |
19534463 |
4 |
Locked |
QAM 256 |
4 |
411000000 Hz |
-8.7 dBmV |
35.7 dB |
1597 |
1194 |
5 |
Locked |
QAM 256 |
5 |
417000000 Hz |
-8.0 dBmV |
37.6 dB |
1551 |
1098 |
6 |
Locked |
QAM 256 |
6 |
423000000 Hz |
-4.9 dBmV |
38.9 dB |
1167 |
1033 |
7 |
Locked |
QAM 256 |
7 |
429000000 Hz |
-7.9 dBmV |
36.6 dB |
24792 |
5434 |
8 |
Locked |
QAM 256 |
8 |
435000000 Hz |
-16.3 dBmV |
31.6 dB |
11260 |
4012 |
9 |
Locked |
QAM 256 |
9 |
441000000 Hz |
-10.7 dBmV |
35.5 dB |
6152 |
1047 |
10 |
Locked |
QAM 256 |
10 |
447000000 Hz |
-13.5 dBmV |
33.8 dB |
5269 |
2261 |
11 |
Locked |
QAM 256 |
11 |
453000000 Hz |
-18.4 dBmV |
29.8 dB |
5954364 |
28848 |
12 |
Locked |
QAM 256 |
12 |
459000000 Hz |
-11.5 dBmV |
33.9 dB |
470062 |
301851 |
13 |
Locked |
QAM 256 |
13 |
465000000 Hz |
-11.0 dBmV |
35.0 dB |
3376 |
1526 |
14 |
Locked |
QAM 256 |
14 |
471000000 Hz |
-15.0 dBmV |
32.3 dB |
15870 |
4857 |
15 |
Locked |
QAM 256 |
15 |
477000000 Hz |
-14.0 dBmV |
33.8 dB |
6906 |
2160 |
16 |
Locked |
QAM 256 |
16 |
483000000 Hz |
-12.9 dBmV |
34.4 dB |
771 |
1120 |
17 |
Locked |
QAM 256 |
17 |
489000000 Hz |
-15.3 dBmV |
31.6 dB |
4447 |
1168 |
18 |
Locked |
QAM 256 |
18 |
495000000 Hz |
-18.4 dBmV |
29.4 dB |
17366048 |
8893512 |
19 |
Locked |
QAM 256 |
19 |
507000000 Hz |
-14.2 dBmV |
33.0 dB |
1928 |
1466 |
20 |
Locked |
QAM 256 |
20 |
513000000 Hz |
-17.8 dBmV |
30.1 dB |
16516687 |
4076208 |
21 |
Locked |
QAM 256 |
21 |
519000000 Hz |
-15.0 dBmV |
32.2 dB |
17607050 |
4048315 |
22 |
Locked |
QAM 256 |
22 |
525000000 Hz |
-16.5 dBmV |
30.3 dB |
8434698 |
14389861 |
23 |
Locked |
QAM 256 |
23 |
531000000 Hz |
-21.0 dBmV |
26.2 dB |
504835407 |
284628475 |
24 |
Locked |
QAM 256 |
24 |
537000000 Hz |
-19.7 dBmV |
28.0 dB |
30956960 |
13569172 |
25 |
Locked |
QAM 256 |
25 |
543000000 Hz |
-22.0 dBmV |
26.5 dB |
547458879 |
84539494 |
26 |
Locked |
QAM 256 |
26 |
549000000 Hz |
-21.0 dBmV |
27.5 dB |
104990486 |
799098 |
27 |
Locked |
QAM 256 |
27 |
555000000 Hz |
-17.7 dBmV |
29.6 dB |
22529578 |
2294055 |
28 |
Locked |
QAM 256 |
32 |
585000000 Hz |
-20.3 dBmV |
27.8 dB |
66232812 |
592488 |
29 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
30 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
31 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
32 |
Not Locked |
N/A |
N/A |
0 Hz |
0.0 dBmV |
0.0 dB |
0 |
0 |
|
|
Upstream Bonded Channels |
Channel |
Lock Status |
US Channel Type |
Channel ID |
Symbol Rate |
Frequency |
Power |
1 |
Locked |
ATDMA |
4 |
5120 Ksym/sec |
17300000 Hz |
40.8 dBmV |
2 |
Locked |
ATDMA |
3 |
5120 Ksym/sec |
23700000 Hz |
42.0 dBmV |
3 |
Locked |
ATDMA |
2 |
5120 Ksym/sec |
30100000 Hz |
42.0 dBmV |
4 |
Locked |
ATDMA |
1 |
5120 Ksym/sec |
36500000 Hz |
41.5 dBmV |
5 |
Not Locked |
N/A |
Unknown |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
6 |
Not Locked |
N/A |
Unknown |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
7 |
Not Locked |
N/A |
Unknown |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
8 |
Not Locked |
N/A |
Unknown |
0 Ksym/sec |
0 Hz |
0.0 dBmV |
|
|
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