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Friday, January 28th, 2022

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Upper Downstream channels not locking

I have been having intermittent internet issues for about a year. Last year a tech was dispatched and after being in my home for 8 hours he left. I haven't had the time or patience to schedule another tech visit. The last month we were rebooting our XFi modem once or twice daily to keep the internet up. I finally went out and purchased a Netgear CM700 modem and TP-Link AX3000 router. Initial setup went smoothly, had an issue with the Downstream bonding light blinking. I spoke with Xfinity support and she advised me that the Downstream light flashing, meant that the modem was syncing with my Wi-Fi devices. After several minutes of explaining to her that a downstream light on a modem is in no way related to Wi-Fi scanning and that her response was absolutely absurd. She followed with an "If you say so". I then ended the chat and started looking for my own answers elsewhere. I also see a lot of UnCorrectables. Please see my signals pasted below:

<tabindex=-1>Startup Procedure</tabindex=-1>
Procedure Status Comment
Acquire Downstream Channel 393000000 Hz Locked
Connectivity State Ok Operational
Boot State Ok Operational
Security Enabled BPI+
IP Provisioning Mode Honor MDD honorMdd(4)

Downstream Bonded Channels (Partial Service)
Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables UnCorrectables
1 Locked QAM 256 1 393000000 Hz -12.5 dBmV 33.8 dB 12602 3975
2 Locked QAM 256 2 399000000 Hz -10.5 dBmV 33.9 dB 1721175 30785
3 Locked QAM 256 3 405000000 Hz -9.7 dBmV 32.6 dB 15983807 19534463
4 Locked QAM 256 4 411000000 Hz -8.7 dBmV 35.7 dB 1597 1194
5 Locked QAM 256 5 417000000 Hz -8.0 dBmV 37.6 dB 1551 1098
6 Locked QAM 256 6 423000000 Hz -4.9 dBmV 38.9 dB 1167 1033
7 Locked QAM 256 7 429000000 Hz -7.9 dBmV 36.6 dB 24792 5434
8 Locked QAM 256 8 435000000 Hz -16.3 dBmV 31.6 dB 11260 4012
9 Locked QAM 256 9 441000000 Hz -10.7 dBmV 35.5 dB 6152 1047
10 Locked QAM 256 10 447000000 Hz -13.5 dBmV 33.8 dB 5269 2261
11 Locked QAM 256 11 453000000 Hz -18.4 dBmV 29.8 dB 5954364 28848
12 Locked QAM 256 12 459000000 Hz -11.5 dBmV 33.9 dB 470062 301851
13 Locked QAM 256 13 465000000 Hz -11.0 dBmV 35.0 dB 3376 1526
14 Locked QAM 256 14 471000000 Hz -15.0 dBmV 32.3 dB 15870 4857
15 Locked QAM 256 15 477000000 Hz -14.0 dBmV 33.8 dB 6906 2160
16 Locked QAM 256 16 483000000 Hz -12.9 dBmV 34.4 dB 771 1120
17 Locked QAM 256 17 489000000 Hz -15.3 dBmV 31.6 dB 4447 1168
18 Locked QAM 256 18 495000000 Hz -18.4 dBmV 29.4 dB 17366048 8893512
19 Locked QAM 256 19 507000000 Hz -14.2 dBmV 33.0 dB 1928 1466
20 Locked QAM 256 20 513000000 Hz -17.8 dBmV 30.1 dB 16516687 4076208
21 Locked QAM 256 21 519000000 Hz -15.0 dBmV 32.2 dB 17607050 4048315
22 Locked QAM 256 22 525000000 Hz -16.5 dBmV 30.3 dB 8434698 14389861
23 Locked QAM 256 23 531000000 Hz -21.0 dBmV 26.2 dB 504835407 284628475
24 Locked QAM 256 24 537000000 Hz -19.7 dBmV 28.0 dB 30956960 13569172
25 Locked QAM 256 25 543000000 Hz -22.0 dBmV 26.5 dB 547458879 84539494
26 Locked QAM 256 26 549000000 Hz -21.0 dBmV 27.5 dB 104990486 799098
27 Locked QAM 256 27 555000000 Hz -17.7 dBmV 29.6 dB 22529578 2294055
28 Locked QAM 256 32 585000000 Hz -20.3 dBmV 27.8 dB 66232812 592488
29 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
30 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
31 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0
32 Not Locked N/A N/A 0 Hz 0.0 dBmV 0.0 dB 0 0

Upstream Bonded Channels
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Locked ATDMA 4 5120 Ksym/sec 17300000 Hz 40.8 dBmV
2 Locked ATDMA 3 5120 Ksym/sec 23700000 Hz 42.0 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 30100000 Hz 42.0 dBmV
4 Locked ATDMA 1 5120 Ksym/sec 36500000 Hz 41.5 dBmV
5 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked N/A Unknown 0 Ksym/sec 0 Hz 0.0 dBmV

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