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user_h2nuv7
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2 Messages

Monday, February 10th, 2025 7:16 PM

Uploads Not Working to Work Content Management Program

Hello,

I almost never have any issues with internet speed or uploads. However, my work is requiring uploads (roughly 1 GB video each upload) to a new work content management site, and for some reason these uploads freeze up every time. This ONLY happens using my home internet, regardless or which computer or browser I use. When I'm using internet outside the home, the upload site works great, so it is not a computer issue or a file issue. It's related to my home internet. Speed is definitely not the problem.

Any suggestions?

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Updated 

2 months ago

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CC_Tony

Retired Employee

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1.4K Messages

2 months ago

Hello, @user_h2nuv7. Thank you for creating a post. Do you have your own modem or are you using an Xfinity Gateway? Have you checked your modem's logs to see if anything shows there? Also, do you get an error message of any kind?

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user_h2nuv7

2 Messages

It is an Xfinity Gateway. No error messages of any kind. I don't know how to check logs, could you instruct? 

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2 months ago

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XfinityThomasD

Official Employee

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1.2K Messages

The easiest way to see if there are an error codes coming through the modem is by using the Xfinity app. There, you can troubleshoot your internet and the app will run automatic diagnostics to see if anything may be causing hiccups or disconnections in the uploads.

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2 months ago

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