Upload stuck at ~5 Mbps since neighborhood node work: no OFDMA upstream on MB8611

Gigabit plan, customer-owned Motorola MB8611. Downstream is fine (32 SC-QAM channels plus OFDM locked, SNR ~43 dB, ~600 Mbps), but upload tests at ~5 Mbps on a wired connection with nothing else running.

Modem shows 4 SC-QAM upstream channels locked at 48–50 dBmV and no OFDMA upstream channel. This started around when crews ran fiber and worked on the node in our neighborhood.

Already done: phone and chat support, multiple reboots, and a “reprovision”. No change. Two promised callbacks never came.

Requesting: someone to verify the modem’s provisioning/bootfile matches the plan, confirm whether our node was converted to mid-split and the modem isn’t being assigned OFDMA upstream, and open a maintenance/plant ticket if the provisioning is correct. Happy to provide the modem MAC and account details by DM.