Upload Speeds

5 days ago we switched from 1300 Mbps speeds on our own Arris S33 TO the XB8 Xfi Complete Gigx2 plan.

Our download speeds directly from the Xfi router via Ethernet to a desktop via the 2.5 Port are around 800-1200 Mbps.

However, our upload speeds never exceed 10 Mbps. They spend 99% of the time under 5 Mbps. 

Tried calling. Can't reach anyone.

Tried chat, my agent changed 8 times during a 4 hour period of me trying to get help. By time one would start some steps, they'd vanish, a new one would appear and we'd restart the process, then it would keep happening just like that. After 4 hrs I gave up.

Averaging 3-4 Mbps upload speeds is unacceptable. I've tried direct Ethernet from XB8 to desktop, I've tried a switch, I've tried the XB8 in bridge mode and used our Decos wifi, I tried wifi direct from the XB8. I reset the device at least 20 times over the last 5 days. Nothing is working to improve upload speeds.

I'm using Cat 6 and 7 Ethernet cables.