Visitor
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4 Messages
Upload speeds nowhere near what I'm paying for.
We just switched our plan over to a new one and I was assured that I would be getting 1000mbps down and 100mbps up. We are not getting those upload speeds at all, and they seem to be capped between 35-40mbps during the day, but in the afternoon, they randomly plummet to single digits and bounce all over the place wildly. My upload speeds become so unstable it's insane.
I've spoke to multiple chat agents, made a phone call, switched to my own equipment, switched back to the xfinity gateway, spoke to MORE chat agents that just keep telling me over and over again that they've fixed the problem, and it's STILL ongoing.
Yes, I've reset the router. Yes, I've fixed my firewall settings. Yes, I've tried the connection on another pc wired directly to the gateway and get the same results. I'm using a brand new ethernet cable, it's a cat6 that's rated for high speeds. I just activated the gateway hours ago and have been chatting with various people all day. Each one has said they would send a confirmation email and we have received none.
Just... help please lol
XfinitySeth
Official Employee
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558 Messages
2 months ago
Hey there cprice3844 👋 I appreciate you being an active member of our community with your post, and know you're in the right place for help with your upload speed concerns! As a heavy gamer that's always uploading clips and captures, I definitely understand the importance of having those upload speeds where they should be. If you could send me a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we can start looking into things further from there 👍
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityShawn
Official Employee
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1.9K Messages
2 months ago
@cprice3844 My team appreciates you reaching out, and allowing us an opportunity to help. We hope you have a great day!
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EG
Expert
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113.9K Messages
2 months ago
@cp3844 @XfinityShawn
If known. Would you please share with the community what the solution for this issue was so that all readers here may benefit from it ? Thank you.
(edited)
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