Visitor
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1 Message
Upload speeds capped well below 2 Gbps symmetrical plan – request upstream profile confirmation
Hello Comcast/Xfinity Support,
I’m on the Xfinity 2 Gbps symmetrical Internet plan. My download speeds consistently exceed expectations (1.8–2.3 Gbps), but my upload speeds rarely exceed ~200–250 Mbps, regardless of time of day.
I’ve ruled out local equipment and configuration issues and am seeing what appears to be a hard upstream ceiling rather than congestion or instability.
Could you please help confirm the following on my account:
- What upstream service profile am I currently provisioned on?
- Is my node fully upgraded for mid-split or high-split, which is required for true multi-gig upload speeds?
- Can you confirm the CMTS configuration and whether higher upstream tiers are available in my area?
- Is my modem fully provisioned for symmetrical multi-gig service on your network?
For reference:
- Downloads are consistently 1.8–2.3 Gbps
- Uploads consistently plateau around 200–250 Mbps
- The behavior is consistent across multiple tests and times of day
- I recently had a tech site visit, where it was confirmed no MOCA filters are in-line
If additional testing or information is needed from my side, I’m happy to provide it. I’d appreciate confirmation on whether this is a provisioning or infrastructure limitation versus something account-specific that can be corrected.
Thank you for your help.
XfinityJamesC
Official Employee
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2.7K Messages
9 hours ago
Greetings, @outgeeked! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your upload speeds, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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115.8K Messages
4 hours ago
@outgeeked @XfinityJamesC
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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