Visitor
•
1 Message
Upload speeds are low after they did service area updates
My current internet plan is 2 Gbps download / 30 Mbps upload. I am getting the 1.4-1.8 Gbps download, but my upload speed is stuck at 30–50 Mbps, which is far below the 300 Mbps I’m paying for and have contractually agreed upon with Xfinity.
I am using Xfinity’s XB8 equipment and have also tested on a wired connection. The issue persists, which indicates it is not a local networking setup issue.
Can you please check my line provisioning and confirm that my XB8 is correctly configured for 2 gbps download and 300 Mbps upload.
If there are any signal or account provisioning issues, please let me know the next steps. Thank you!
XfinityAngie
Official Employee
•
2.7K Messages
2 hours ago
Please send us a DM with your name and address.
Here are the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the “Direct Messaging” icon.
3. Click the “Start new conversation” (pencil and paper) icon.
4. In the “To:" line, type “Xfinity Support”.
5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
6. An “Xfinity Support” graphic will replace the “To:" line.
7 Type your message in the text area near the bottom of the window.
8. Press “Enter” to send it.
0
0