Visitor
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1 Message
Upload Speed
I recently signed up for an Xfinity xFi internet plan (1gbps) and while the download speeds are largely exceptional, I have been having trouble getting good upload speeds.
I'm using an Xfinity-supplied modem (XB8). I'm also using a direct ethernet connection to my gaming device (cat6 eternet cord, going directly to a Playstation 5 from the modem; not using wifi at all for uploading). My area is confirmed to have upload speeds of 100 mbps available (even though my plan supports 300 mbps), but I'm not even getting half of that.
The upload speeds vary, depending on the time of day. In the middle of the day, I'm getting anywhere between 33.4 and 40.3 mbps. During the night, it's 7.7 to 19.9 (average being about 15) mbps. I have dozens of photos from connection tests.
I'm very disappointed in these results. What can be done to increase these upload speeds?
XfinityJamesC
Official Employee
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2.7K Messages
1 day ago
Greetings, @cleviridge! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your connection speeds, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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XfinityOrlandoM
Official Employee
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2.9K Messages
3 hours ago
@cleviridge
Thanks for reaching out to us on your concerns on the Next generation speeds, this link https://www.xfinity.com/network#faq is a great resource on the next generation construction process.
Feel free to reach out to us anytime and thanks for being the best part of Xfinity
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