4 Messages
upload speed
I live in Grand Blanc Michigan. I do have Giga bit internet with download speed up to 1200 mbs, but my download speed never get more than 41 mbs !
4 Messages
I live in Grand Blanc Michigan. I do have Giga bit internet with download speed up to 1200 mbs, but my download speed never get more than 41 mbs !
BruceW
Gold Problem Solver
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26K Messages
2 months ago
What is the model number of your modem or gateway? Only a few are compatible with the new higher upload speeds. You need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group in the "All Compatible Devices" PDF linked near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.09.18%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityBradM
Official Employee
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655 Messages
2 months ago
@user_p0883h When you're seeing the slow download speeds, how are you performing the speed tests? Are you seeing the speed issue on multiple devices and connections? What troubleshooting steps have you taken from your end? The Xfinity Assistant within the Xfinity app is a great solution for knocking the basic troubleshooting steps and questions out of the way. Once you have the Xfinity app open navigate to the Services tab and select the troubleshooting option under the Manage Wifi option.
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user_p0883h
4 Messages
2 months ago
I just did speed test through the Xfinity app from an iphone 14 pro max and got 426.4 mbs! My initial post was questionong low upload speed usually aroung 41 mbs. But even the download speed is never above 850 mbs!
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