Visitor
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1 Message
Upload Speed
So I recently upgraded my internet speed from 100 mbps to 1200 mbps. I got the new modem and set it up. I tested the spend and the download is pretty good! But the upload is almost the same as my previous speed. I called customer support and they said that was unacceptable and that I should be getting at least 30! So they’re sending me a new modem that’s brand new. Will this really help? If not, how can I get better upload? I need it for what I’m trying to do and I’m getting very frustrated.
Responses
ComcastGina
Official Employee
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201 Messages
2 m ago
Yikes, I know that not getting the proper upload speed would be really frustrating, especially if that was what you made the move to the Gigabit speed tier, @user_9ce54b. Can you please let us know if you are using a hardwired connection to check the speed, ie: connected via Ethernet directly to the gateway? Is there a VPN (Virtual Private Network) in use?
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