Visitor
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1 Message
Upload speed too slow
My upload speed is ABYSMALLY slow compared to my download speed. 11mbps upload speed compared to 200+mbps download speed. This is even worse than my previous provider and is not what I wanted when I switched to Xfinity.
Is there a way to fix this? Their virtual assistant didn’t help.
Greybase9
New Poster
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5 Messages
2 years ago
Yes. WAY way too Slow - Upload Speed recently Cut In Half ?? Seems that Xfinity just can't compete with others... Service Outages every week in my area. And my Upload Speed was a whopping 6 mbps, Five Years ago and NOW... it's 3 Mbps. Yes that's right. THREE ?? with Downloads nearly 500 ?? Something is WRONG here.... 😒
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EG
Expert
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107K Messages
2 years ago
@zakcalamansi
What upload speed are you supposed to get with the speed tier that you are subscribed to ? Look at your monthly bill and see if it tells you. It says here that the 200 tier is supposed to get 10;
https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/troubleshooting/internet-checklist/#wiki_3._have_you_run_a_speed_test.3F
(edited)
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CCJosh1
Official Employee
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192 Messages
2 years ago
Hi there @zakcalamansi, thanks for reaching out to our Xfinity Community team for support via Forums. We truly appreciate you for bringing this concern to our attention so that we may find you a resolution as well as others that may relate to your experience. As advised by a well-decorated expert @EG, your speeds are in accordance with a lot of our plans at this time. Since most users spend their time downloading (viewing web pages and multimedia files) as opposed to uploading, our plans are structured to suit those needs. Would you like if took a look at your plan to verify if you are receiving the speeds you are supposed to, as well as view other options for faster upload speeds?
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