U

Visitor

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1 Message

Friday, May 26th, 2023 6:43 AM

Closed

Upload speed throttling

I know. I know you will continually say my upload speed is not being throttled. But 4 weeks now. 4 WEEKS. I have mentioned the same issue (upload speed extremely low while download is high) and all I get is it is a high traffic time. I am sorry. I am not a [Edited: "Language"]. Last time I went into the xFinity store for the 4th time (because the live chat is absolute garbage) they wouldn't even send a technician. I had zero issues for nearly 3 years with it. I have multiple devices experiencing the drop. What gives. I need this fixed. I am personally experiencing financial loss due to this. Do I need to get someone else involved outside of xFinity/Comcast?  

Something changed. It wasn't on my end. Also I love how the only option is "home network"

Problem Solver

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513 Messages

1 year ago

Hi there, @user_804706. Thank you for reaching out to us via our Forums. We can definitely take a look at your issues for you.

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a direct message:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Expert

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104.1K Messages

1 year ago

@user_804706 @XfinityEdgardo 

Please circle back here and post any possible solutions for the issue here in these open forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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