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Upload speed still hasn't updated after neighborhood upgrade
Hi there,
Xfinity just finished network upgrades in my neighborhood (Glen Cove in Vallejo) on October 15th, and I can now see the new 1 gig and 2 gig plans showing up for my address with the faster upload speeds.
I'm currently on the 1.2 gig plan with a 5 year contract, and I rent the xb7 gateway with unlimited date. Even after restarting my modem, my upload speed is still stuck around 40Mbps instead of the new upload speeds.
I tried reaching out to phone support, but the agent kept trying to switch me to a more expensive plan. Can someone take a look at my account and help me get the updated upload speeds without changing my current plan?
Thanks!


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