1 Message
Upload speed slower than advertised
Hello! I'm paying for a plan that has 100M upload speed but I got only about 25M. anyone got an idea?
1 Message
Hello! I'm paying for a plan that has 100M upload speed but I got only about 25M. anyone got an idea?
BruceW
Gold Problem Solver
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26.3K Messages
1 year ago
See:
Also see the "All Compatible Devices" link near the bottom of https://www.xfinity.com/support/devices (at the moment it points to https://assets.xfinity.com/assets/dotcom/projects/cix-4997_compatible-devices/2024.04.03%20Full%20List%20of%20Compatible%20Devices.pdf, but this changes from time to time).
Realize that although Comcast calls some devices "Approved" and some "Recommended", for all but a few devices those designations only mean "approved/recommended for use with their Internet service", and not necessarily approved for the new upload speeds.
You need one of Comcast's newer rental gateways (XB6, XB7, XB8) or one of the few retail devices shown in the "Next Gen Speed Tier" group with an upload speed rating in the "All Compatible Devices" PDF. Also see the Reddit link, which lists the approved retail devices as well as other requirements for faster upload speeds. Comcast could make all of this much clearer, but they have chosen not to do so.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityAlfonso
Official Employee
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1.6K Messages
1 year ago
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EG
Expert
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110K Messages
1 year ago
@XfinityAlfonso
FWIW. @BruceW is not among the Community Expert members. He is a Gold Problem Solver.
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