4 Messages
Upload Speed randomly droping/flucuating, even after replacement gateway and coax
Hi there, i do live streams and recently been having issues, recently been since late september. the specific issue is that my upload and only my upload speed will randomly drop to sometimes near zero, while in the middle of livestreams, forcing me to restart my modem multiple times, which doesnt exactly clear the issue. after multiple tests even replacing my xb7 with the newer xb8 and association coax, im still having upload instability, on mulitple devices.
ive ran tests even through xfinity;s own app and it also shows the slow upload which tells me its on xfinity's end. i do have a tech scheduled for this weekend to come out but im asking the forum here if there is anyone else that has had this problem or has any ideas what could be causing it? or possibly the best into to provide the tech so i can reach some kind of solution here as quickly as possible, as this is actively affecting multiple peoples ability to broadcast to twitch and such.
i also checked my gateways power levels and other things like SNR and the only thing that looks out of spec is downstream power levels but perhaps i am unknowledgable.
|
Upstream
|
Channel Bonding Value | ||||||
| Channel ID |
1
|
2
|
3
|
4
|
5
|
6
|
|
|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
10 MHz
|
16 MHz
|
22 MHz
|
29 MHz
|
35 MHz
|
40 MHz
|
|
| Symbol Rate |
2560
|
5120
|
5120
|
5120
|
5120
|
2560
|
|
| Power Level |
44.0 dBmV
|
42.5 dBmV
|
41.5 dBmV
|
42.5 dBmV
|
42.0 dBmV
|
42.0 dBmV
|
|
| Modulation |
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
QAM
|
|
| Channel Type |
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
ATDMA
|
|
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Channel ID |
41
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
42
|
43
|
44
|
159
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
675 MHz
|
507 MHz
|
513 MHz
|
519 MHz
|
525 MHz
|
531 MHz
|
537 MHz
|
543 MHz
|
549 MHz
|
555 MHz
|
561 MHz
|
567 MHz
|
573 MHz
|
579 MHz
|
585 MHz
|
591 MHz
|
597 MHz
|
603 MHz
|
609 MHz
|
615 MHz
|
621 MHz
|
627 MHz
|
633 MHz
|
639 MHz
|
645 MHz
|
651 MHz
|
657 MHz
|
663 MHz
|
669 MHz
|
681 MHz
|
687 MHz
|
693 MHz
|
722000000
|
| SNR |
41.0 dB
|
40.4 dB
|
41.0 dB
|
40.9 dB
|
40.9 dB
|
40.7 dB
|
40.8 dB
|
40.4 dB
|
40.9 dB
|
41.2 dB
|
41.3 dB
|
41.0 dB
|
41.4 dB
|
41.2 dB
|
41.2 dB
|
41.3 dB
|
41.6 dB
|
41.6 dB
|
41.6 dB
|
41.3 dB
|
41.2 dB
|
41.0 dB
|
41.0 dB
|
40.9 dB
|
41.2 dB
|
41.3 dB
|
41.5 dB
|
41.4 dB
|
41.5 dB
|
41.6 dB
|
41.8 dB
|
41.9 dB
|
42.3 dB
|
| Power Level |
16.1 dBmV
|
13.3 dBmV
|
13.3 dBmV
|
13.7 dBmV
|
13.6 dBmV
|
13.4 dBmV
|
13.6 dBmV
|
13.7 dBmV
|
13.3 dBmV
|
14.0 dBmV
|
14.2 dBmV
|
14.1 dBmV
|
14.3 dBmV
|
14.7 dBmV
|
14.3 dBmV
|
14.4 dBmV
|
15.0 dBmV
|
15.0 dBmV
|
14.9 dBmV
|
15.0 dBmV
|
14.9 dBmV
|
14.8 dBmV
|
15.3 dBmV
|
15.5 dBmV
|
15.6 dBmV
|
15.8 dBmV
|
16.0 dBmV
|
15.5 dBmV
|
16.0 dBmV
|
16.3 dBmV
|
16.8 dBmV
|
16.9 dBmV
|
17.8 dBmV
|
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
OFDM
|
user_18b070
Visitor
•
8 Messages
1 year ago
Is your ISP server located in the IL or Chicago land area?
3
0
RotDrachen
4 Messages
1 year ago
I have also been randomly having upload speed issues. It's not constant, only intermittent, but enough that it causes me live streaming issues until it stops.
0
0
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
@RotDrachen I am sorry to hear of the issues you are having with your service but happy you have a technician appointment set up. What time today? I would like to follow up to check in. If I do not hear back from you I will follow up tomorrow.
1
0