Skip to main content

    Support

    Offers

WindsurfMaui's profile
WindsurfMaui
Chatterbox
Rousing Repartee
Crafty Conversation

Problem Solver

 • 

857 Messages

Saturday, August 24th, 2024 4:38 AM

Closed

Upload speed problems

My internet download speed is 1 gig. Previously my upload speed was 75 Mbps. 3 weeks ago I received an email congratulating me for being such a good customer and that I was going to be getting a free upgrade of my upload speed to 150 Mbps. My account shows that upload speed should be 150Mbps but however I was still getting 75 so I had Rebooted the modem twice and there was no change. Then I tried to restart using the Xfinity app and ever since then I am getting 50 Mbps. After many calls they told me to swap the modem which I did two days ago to an xb8. But still getting 50 Mbps upload speed. Good news is my cell phones are getting an extra 200 Mbps download speed. Can anyone help me? Thanks.

Question

 • 

Updated 

8 months ago

116

4

0

WindsurfMaui

Problem Solver

 • 

857 Messages

8 months ago

I have the xb8 and have the same problem. I have two questions in the form about this specific issue. Customer service couldn't find a problem so they told me to go in and swap for the xb8 which I did it's been installed for 3 days and I'm still stuck at 50 Mbps instead of 150 MMbps.

0

0

WindsurfMaui

Problem Solver

 • 

857 Messages

8 months ago

I've tried to post this question twice and it didn't post. No idea why.. My Xfinity tier used to give me 25 Mbps for upload speeds. I have been upgraded twice for free to 75 Mbps. I received an email 3 weeks ago giving me another free upgrade to 150Mbps upload speeds. However the 150 never came through and when I tried to restart my modem using the Xfinity app it then move my upload speeds to 50 Mbps not 150. I have asked customer service a couple of times how to fix it they told me to get a new modem which I did (Xfinity XB8) but it still giving me only 50 Mbps. How do I fix this?  Thank you

Note: This comment was created from a merged conversation originally titled Upload speed

3

WindsurfMaui

Problem Solver

 • 

857 Messages

8 months ago

We appreciate you – so we've increased your internet speeds

 
Good news
Because you’re a valued customer, we’ve increased the upload speeds included with your current Xfinity Internet plan from up to 100 Mbps to up to 150 Mbps. You can now enjoy 50% faster upload speeds for smoother connections while working, gaming, and streaming.

We’re excited to provide you with this speed increase at no additional cost to your current internet plan. If you’re not seeing the faster speeds yet, you may need to restart your gateway. Enjoy!

Thank you for being an Xfinity customer.

2

0

WindsurfMaui

Problem Solver

 • 

857 Messages

It says the same thing on my account that my account is cleared to 150 Mbps. Thank you.

8 months ago

0

XfinityChristy

Official Employee

 • 

2K Messages

 

user_0ih2332  Thank you for those details. We’re sorry to hear about the trouble you've experienced with your username and upload speed. We understand how frustrating it can be when things don’t go as planned, especially after receiving exciting news about an upgrade. We’re here to help with both your username change and getting your upload speed to where it should be. I
 

Please DM us your full name and address, so we can dive into these issues and find a solution for you.

 

To send a "Direct Message" message:

Click "Sign In" if necessary

Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

WindsurfMaui

Problem Solver

 • 

857 Messages

8 months ago

When I click on the square text bubble it just takes me back to the top of the threads list. If I click on the pencil it takes me to the search area.

0

0

forum icon

New to the Community?

Start Here