Visitor
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10 Messages
Upload speed on Connect more plan with xfi complete
I recently started internet service in my house signing up for the connect more plan. A few days later I modified the plan to also have the xfi complete for an additional $10 a month (discounted for 24 months). I was told the xfi complete would remove the data cap and now give me unlimited data as well as my upload speed should increase to 100Mbps. My upload speed has not changed still at 10Mbps. Online I read I should have the XB6 modem or better which I was also told I can get by swapping my XB3 modem in the store. I was then told that my plan does not support the XB6 modem (after going to the store and wasting my time). So basically lots of Mis-information and wasted time. Question: Why is my upload speed still only 10Mbps when I have the xfi complete addon? (And I was told I should get 100 upload when I spoke to the agent that set up the addon). Is the XB6 needed to increase the upload speed? If so why am I unable to get that sent to me (spent hours on the phone and was told I can’t use that modem with my plan). This is not a very good customer experience for a new customer.
user_da7621
Visitor
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10 Messages
1 year ago
I have been doing some more research into xfinity upload speeds. Xfinity had indicated that the connect more plan (200 down) will get 100 upload (it’s a press release). This has been indicated and it states upgrades from 10 to 100 are taking place in certain markets and growing.
I was told I should get 100 upload when I added the xFi complete. So the agent seems to indicate to me by that statement my area had been upgraded. But I am only getting 10 upload.
Two xfinity employees indicated on posts on the forums that an xfi advanced gateway is required (DOCSIS 3.1) XB6 or greater.
the agent told me I should be able to get that from store but when trying to do that they said I can’t on my plan.
so here it is. I am promised (and it’s advertised that way) 100 upload on my plan if I get xfi complete which I did, but then posts on forums by two different xfinity employees state you need an XB6 gateway but then agents say I am not entitled to get that modem on my plan.
this is bait and switch and false advertising.
com on xfinity. Any agents that know what’s going on? How about responding with some real facts. Is my region updated. If so is a XB6 (DOCSIS 3.1 gateway required, and if so why am I not able to get one). I am paying for xfi complete. Please respond. Need someone that knows the real facts.
any others seeing upload speeds increased and if so what gateways?
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BruceW
Gold Problem Solver
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25.6K Messages
1 year ago
That disagrees with the information posted on https://www.xfinity.com/10g. In answer to the FAQ item "Do you need new equipment to benefit from the Xfinity 10G network?" it says:
Which statement is correct?
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user_da7621
Visitor
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10 Messages
1 year ago
Bruce, from what I have seen in this forum as well as some other documents from pretty reputable websites that review internet services and also following announcements seemed to agree that an XB6 or higher is needed and since xfinity is still giving out XB3 gateways it would seem some people will need upgrades to at least see the upload speed change. I believe I might be getting an xb6 tomorrow. If my speed changes then that would also confirm that an xb6 is required and that upgrades might be needed (depending on what gateway you have). If my speed does not upgrade it could mean my area has yet to be upgraded. If that’s the case I could not prove that an xb6 is required since when the change actually happens I would have already had the xb6. Although as stated multiple att employees have clearly indicated an xb6 is needed. One even told me that directly. I will report back tomorrow.
Be aware I think the advanced gateways are given to people if they have I think 600 or better plans. So only the lower tier plans would need upgrades. (From what I have been told)
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user_da7621
Visitor
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10 Messages
1 year ago
A few links to see:
the following shows expected uploads for different plans:
https://update.comcast.com/wp-content/uploads/sites/33/dlm_uploads/2022/09/8.5x11-Comcast_XFiComplete_SpeedIncrease_R8.pdf
A post that gives alot of detail about what’s going on.
https://www.reddit.com/r/Comcast_Xfinity/wiki/knowledgebase/next-generation-internet/
And lastly if you look through this forum you will find a few employees that’s stated an xB6 is required
oh yeh, you also need to have the Sri complete add on.
I hope this helps.
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user_da7621
Visitor
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10 Messages
1 year ago
I have the xb6 gateway and unfortunately still 10Mps upload. When I added xFi complete package was told it should get 100. So it’s possible my area has not yet been completely updated. i am hoping that will happen soon since I know many areas around me have been updated.
At least now I can just use the internet and leave things as they are. I would love to find out when my area gets upgraded but I doubt I can get that info.
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