Upload speed on Connect more plan with xfi complete
I recently started internet service in my house signing up for the connect more plan. A few days later I modified the plan to also have the xfi complete for an additional $10 a month (discounted for 24 months). I was told the xfi complete would remove the data cap and now give me unlimited data as well as my upload speed should increase to 100Mbps. My upload speed has not changed still at 10Mbps. Online I read I should have the XB6 modem or better which I was also told I can get by swapping my XB3 modem in the store. I was then told that my plan does not support the XB6 modem (after going to the store and wasting my time). So basically lots of Mis-information and wasted time. Question: Why is my upload speed still only 10Mbps when I have the xfi complete addon? (And I was told I should get 100 upload when I spoke to the agent that set up the addon). Is the XB6 needed to increase the upload speed? If so why am I unable to get that sent to me (spent hours on the phone and was told I can’t use that modem with my plan). This is not a very good customer experience for a new customer.