Upload speed not increased

I have a Netgear CM3000 which is on the approved list.

Yes, that's MODEM stuff 101.

Hi there, LonS1! We are happy to further help with the upload speeds. @EG is awesome help to our community and is able to resolve a lot of different problems! The troubleshooting steps you have tried so far are always helpful so we can ensure you are not repeating steps. We can check your account from here to ensure it shows the upgrade, that your modem is listed properly in our systems, and that the bootfile is correct. We will get to the bottom of this! 

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