2 Messages
Upload speed lower after changing plan
I previously had a consistent 40+ Mbps upload speed but after changing my plan I now only get 25.
However the plan says I have100Mbps upload so I would expect to at least get the previous 40+ that my modem showed it was capable of.
XfinityDena
Official Employee
•
3.2K Messages
1 year ago
@user_s6r9kt I am sorry to hear about the speed issues. I want to make sure we are respecting your time and not repeat the steps you have taken previously. What troubleshooting steps have you taken?
I also wanted to make sure you are aware that any time you need to troubleshoot our Xfinity app can assist you step by step. It is not just to pay your bill or to get notifications about interruptions. To learn how to troubleshoot in the future you can follow the link: https://www.xfinity.com/support/articles/my-account-app-mobile-troubleshooting. Honestly, it is the best app to date that we offer and super easy to use for all of your account needs!
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user_etpfui
1 Message
1 year ago
Same. Xfinity claims I should get 100 upload and 400 download. I get 480 download and the old 12 upload.
This is wired.
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