R.Vicini's profile

Contributor

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83 Messages

Friday, September 22nd, 2023 1:31 PM

Closed

Upload speed increase in SF Bay Area?

Did anyone in the SF Bay get the upload speed increase? I know someone in Oregon who got their upload speed increased about 4 months ago. I’m still sporting the 40 upload. I just thought the Bay Area would have had it by now. 

Official Employee

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1.7K Messages

2 years ago

Hello, @R.Vicini are you able to share with us, the exact speed you subscribe to and if you have an owned modem? 

Contributor

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83 Messages

We have the 1200 speed and your equipment. 

Official Employee

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2.1K Messages

Thanks for sharing. Looking at our recent communication it looks like these are the areas that have been upgraded so far in California. 

  • Chico, California
  • Fresno/Visalia, California
  • Monterey, California
  • Oakland, California
  • Sacramento, California
  • Salinas, California
  • San Fransisco, California
  • San Jose, California
  • Santa Barbara, California

For more information, you can visit us HERE

 

Have you received an email, or a notification through our Xfinity App that the upgrade has been completed in your area? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Contributor

 • 

83 Messages

@XfinityDilary​ I have not received an email regarding the speed increase. I was just wondering if my area (zip code 94560) had the increase. 
also, the link you provided isn’t working. 

Official Employee

 • 

2.1K Messages

Thanks for letting me know, @R.Vicini. If you have not received an email or a notice of upgrades in the area, most likely, we have not upgraded the network yet. You can try this LINK. Let me know if it works. And I'd be happy to double-check your account. Could you please send our team a Direct Message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a Direct Message:

Click "Sign In" if necessary

• Click the "Direct Messaging chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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