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3 Messages
Upload speed from Arris SB6190, Is ~4-6 the best I can get for upload?
I bought the SB6190 based on the claimed speed(s) on the xfinity site.
Claimed ~900 speed (895)
from ... www.xfinity.com/support/devices/#details
"
This device is compatible with your service download speed of 1000 Mbps.
"
I called support and they said I should be happy with the speed I am getting from the modem.
The website now gives conflicting information (above link says compatible) elsewhere it states I need to upgrade my equipment.
🤷🏻♀️My main current concern is upload speed I am getting 5-6 , I can live with the download speed seems stable around 600 but sometimes drops below 100 then goes back to fluctuating at times.
Can I really expect more upload from this modem?
I saw the following:
Xfinity customers with SB6190 modems please post following:
1) Xfinty internet service tier. I recently upgraded to 1gb
2) Connection speed test results from https://speedtest.xfinity.com/
Download ~685
Upload 4.8 ☹️
ip4
latency 22ms
3) Advise if SB6190 event log found at http://192.168.100.1/cgi-bin/eventlog contains the following error messages ‘TLV-11 - unrecognized OID’ and/or ‘No Ranging Response received - T3 time-out’
Yes
| Thu Jan 01 01:59:14 1970 | 3 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=:cf;CM-QOS=1.1;CM-VER=3.0; |
| Mon Sep 14 22:15:43 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=cf;CM-QOS=1.1;CM-VER=3.0; |
| Tue Sep 15 01:59:16 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=:cf;CM-QOS=1.1;CM-VER=3.0; |
| Tue Sep 22 20:59:08 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Wed Sep 23 17:29:15 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=f;CM-QOS=1.1;CM-VER=3.0; |
| Fri Sep 25 16:01:04 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=CM-QOS=1.1;CM-VER=3.0; |
| Sat Sep 26 04:24:53 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Tue Sep 29 23:43:51 2020 | 5 | Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Tue Sep 29 23:46:11 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Wed Sep 30 03:42:28 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
| Thu Oct 08 18:42:49 2020 | 6 | TLV-11 - unrecognized OID;CM-MAC=;CMTS-MAC=QOS=1.1;CM-VER=3.0; |
| Thu Oct 08 18:46:12 2020 | 3 | No Ranging Response received - T3 time-out;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
Not sure why the log has info from 1970?
4) Post your approximate location.
Connecticut (New Haven County)
vbip
New Poster
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3 Messages
4 years ago
Thanks for the reply.
~ is estimate , My question was about the upload speed for DOCIS 3.0 for my modem , but I would take the Comcast DOCIS 3.0 specifications or the provisioned target for the equipment I have.
Also, if the best I can do for upload is 4-6 with any modem (DOCIS 3.1 then I don't want to invest in new hardware until the cable infrastructure in my area can actually support faster upload speeds).
BTW, they (Comcast) state 800+ for this model and the manufacturer states 1gb+ .
Kind regards,
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user_cccc8b
Visitor
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1 Message
4 years ago
I had this EXACT problem and I had the same thoughts... The SB6190 should be able to achieve much higher than 5-6mbps upload. I begrudgingly bought a DOCSIS 3.1 (Arris SB33) and my upload speeds did increase to their advertised 35mbps. So yes, you do need the modem that Comcast says you need.
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russr1123
Contributor
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33 Messages
4 years ago
I have the same issue with the TP-Link TC-7620. The modem is capable of 400mbps down and over 100mbps up, but I'm only getting 5-6mbps up. Comcast told me the same thing, that the modem is not compatible with the speeds, but I also don't understand why I can't get the proper upload speed.
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EG
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108.2K Messages
4 years ago
@russr1123
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