Visitor
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2 Messages
Upload Speed Far Below Plan
Hello,
My current internet plan is 2 Gbps download / 250 Mbps upload. I am consistently getting the full 2 Gbps download, but my upload speed is stuck at 50–60 Mbps, which is far below the 250 Mbps I’m paying for.
I am using Xfinity’s XB8 equipment and have also tested on a wired connection. The issue persists, which indicates it is not a local networking setup issue.
Can you please check my line provisioning and confirm that my XB8 is correctly configured for 250 Mbps upload? If there are any signal or account provisioning issues, please let me know the next steps.
XfinityJamesC
Official Employee
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2.4K Messages
1 day ago
Greetings, @user_526a10! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your upload speed, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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