Visitor
•
1 Message
upload speed drops out randomly
hi so ive had 5 tech visits, I am experiencing chronic upload drops caused by upstream signal noise on the local plant. I have already had all lines and drops replaced from the pole to my modem. My upstream power is fine at 45 dBmV, but my logs are flooded with T3 timeouts and severe packet loss. Because my infrastructure is completely new, the issue is an active ingress/noise leak on the local neighborhood node or a failing street amplifier. I need this escalated to Network Maintenance to track the noise leak on my node. i would like the node health or tap monitored by maintenance.
XfinityJohnG
Official Employee
•
2.9K Messages
2 hours ago
Thank you for reaching out to our team here. I would be happy to take a look at any issue with your service and escalate that from here for you. Can you send me a direct message with the full name and complete address for your service? To send a direct message.
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0