Hi all, I need your help to solve my upload problem.
Recently, I upgraded my package from 300Mpbs/20Mpbs to 1000Mbps/35Mbps. However, I actually only received ~700Mpbs/5Mpbs. I could not solve the problem after several phone calls. Finally, the tech came found no problem with the cable. It looked like that there is something wrong with my Netgear CM700 modem. Here are the numbers for the modem.
Startup Procedure |
Procedure | Status | Comment | Acquire Downstream Channel | 651000000 Hz | Locked | Connectivity State | Ok | Operational | Boot State | Ok | Operational | Security | Enabled | BPI+ | IP Provisioning Mode | Honor MDD | honorMdd(4) |
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Downstream Bonded Channels |
Channel | Lock Status | Modulation | Channel ID | Frequency | Power | SNR | Correctables | UnCorrectables | 1 | Locked | QAM 256 | 5 | 477000000 Hz | 3.4 dBmV | 38.9 dB | 0 | 0 | 2 | Locked | QAM 256 | 6 | 483000000 Hz | 4.1 dBmV | 38.9 dB | 7 | 0 | 3 | Locked | QAM 256 | 7 | 489000000 Hz | 5.1 dBmV | 40.3 dB | 0 | 0 | 4 | Locked | QAM 256 | 8 | 495000000 Hz | 4.5 dBmV | 38.9 dB | 0 | 0 | 5 | Locked | QAM 256 | 9 | 507000000 Hz | 5.4 dBmV | 38.9 dB | 0 | 0 | 6 | Locked | QAM 256 | 10 | 513000000 Hz | 5.3 dBmV | 38.9 dB | 8 | 0 | 7 | Locked | QAM 256 | 11 | 519000000 Hz | 4.0 dBmV | 38.9 dB | 0 | 0 | 8 | Locked | QAM 256 | 12 | 525000000 Hz | 4.4 dBmV | 38.6 dB | 0 | 0 | 9 | Locked | QAM 256 | 13 | 531000000 Hz | 5.0 dBmV | 38.9 dB | 0 | 0 | 10 | Locked | QAM 256 | 14 | 537000000 Hz | 5.0 dBmV | 38.9 dB | 0 | 0 | 11 | Locked | QAM 256 | 15 | 543000000 Hz | 3.7 dBmV | 38.6 dB | 1 | 0 | 12 | Locked | QAM 256 | 16 | 549000000 Hz | 3.7 dBmV | 38.9 dB | 0 | 0 | 13 | Locked | QAM 256 | 17 | 555000000 Hz | 4.0 dBmV | 40.3 dB | 0 | 0 | 14 | Locked | QAM 256 | 18 | 561000000 Hz | 3.5 dBmV | 38.9 dB | 0 | 0 | 15 | Locked | QAM 256 | 19 | 567000000 Hz | 3.5 dBmV | 38.9 dB | 0 | 1 | 16 | Locked | QAM 256 | 20 | 573000000 Hz | 3.7 dBmV | 38.9 dB | 0 | 0 | 17 | Locked | QAM 256 | 21 | 579000000 Hz | 4.6 dBmV | 38.9 dB | 0 | 0 | 18 | Locked | QAM 256 | 22 | 585000000 Hz | 4.6 dBmV | 38.9 dB | 0 | 0 | 19 | Locked | QAM 256 | 23 | 591000000 Hz | 3.7 dBmV | 38.6 dB | 0 | 0 | 20 | Locked | QAM 256 | 24 | 597000000 Hz | 3.0 dBmV | 38.6 dB | 0 | 0 | 21 | Locked | QAM 256 | 25 | 603000000 Hz | 4.1 dBmV | 38.9 dB | 0 | 0 | 22 | Locked | QAM 256 | 26 | 609000000 Hz | 4.8 dBmV | 38.9 dB | 0 | 0 | 23 | Locked | QAM 256 | 27 | 615000000 Hz | 4.9 dBmV | 38.9 dB | 0 | 0 | 24 | Locked | QAM 256 | 28 | 621000000 Hz | 4.9 dBmV | 37.9 dB | 0 | 0 | 25 | Locked | QAM 256 | 29 | 627000000 Hz | 5.5 dBmV | 38.2 dB | 7 | 0 | 26 | Locked | QAM 256 | 30 | 633000000 Hz | 4.6 dBmV | 39.5 dB | 0 | 0 | 27 | Locked | QAM 256 | 31 | 639000000 Hz | 3.0 dBmV | 39.5 dB | 0 | 0 | 28 | Locked | QAM 256 | 32 | 645000000 Hz | 3.0 dBmV | 39.2 dB | 0 | 0 | 29 | Locked | QAM 256 | 33 | 651000000 Hz | 3.7 dBmV | 38.6 dB | 0 | 0 | 30 | Locked | QAM 256 | 34 | 657000000 Hz | 3.2 dBmV | 36.9 dB | 0 | 0 | 31 | Locked | QAM 256 | 35 | 663000000 Hz | 2.5 dBmV | 38.6 dB | 3 | 0 | 32 | Locked | QAM 256 | 36 | 669000000 Hz | 3.5 dBmV | 38.9 dB | 0 | 0 |
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Upstream Bonded Channels |
Channel | Lock Status | US Channel Type | Channel ID | Symbol Rate | Frequency | Power | 1 | Locked | ATDMA | 4 | 5120 Ksym/sec | 16400000 Hz | 44.0 dBmV | 2 | Locked | ATDMA | 3 | 5120 Ksym/sec | 22800000 Hz | 44.3 dBmV | 3 | Locked | ATDMA | 2 | 5120 Ksym/sec | 29200000 Hz | 44.5 dBmV | 4 | Locked | ATDMA | 1 | 5120 Ksym/sec | 35600000 Hz | 44.5 dBmV | 5 | Locked | ATDMA | 5 | 1280 Ksym/sec | 39600000 Hz | 45.3 dBmV | 6 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 7 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV | 8 | Not Locked | N/A | Unknown | 0 Ksym/sec | 0 Hz | 0.0 dBmV |
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| | | | | | | Time | Priority | Description | Time Not Established | Critical (3) | No Ranging Response received - T3 time-out | Sep 14 2020 22:52:04 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 | Sep 15 2020 13:04:39 | Critical (3) | No Ranging Response received - T3 time-out | Sep 15 2020 23:28:00 | Warning (5) | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1 |
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I hope someone could help me to figure out the problem. Thank you so much for your help.
CCAndrew
Gold Problem Solver
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25.9K Messages
5 years ago
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liubd
New Poster
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2 Messages
5 years ago
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BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
As stated, you need a gigabit modem when you have gigabit service. Using devices with speed tiers for which they are not approved tends to produce unexpected results. See https://www.xfinity.com/support/devices/.
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EG
Expert
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111.4K Messages
5 years ago
The configuration file that they send to your modem defaults to being a slower one for both the download and the upload speeds if you are not using a DOCSIS 3.1 device, so you won't be able to get the 35 Mbps upload speed of the gigabit speed tier with it.
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