Skip to main content
user_ysd8kx
1st Topic
1st Like

Visitor

 • 

2 Messages

Friday, August 8th, 2025

Upload packet loss throughout the day

Hello

For months now, I have been having intermittent packet loss throughout the day. Its noticeable in video calls, website load times and games. During this time, I upgraded my equipment to a xfinity gateway which is less than a month old so that shouldn't be an issue. It may be something with the node path?

Thanks

Question

 • 

Updated 

16 days ago

18

2

Oldest First
Selected Oldest First
XfinityNatalie

Official Employee

 • 

254 Messages

16 days ago

Hey there, user_ysd8kx! Thanks for taking the time out of your weekend to post on our XFINITY Community Forum. It is not an enjoyable experience at all when you encounter intermittent connection issues. I know exactly what that’s like, especially when you need to complete your Internet errands. We are here to help with our Digital Care team! Are you connected wirelessly or hardwired to the modem when you encounter this issue?



 

 

2

0

user_ysd8kx

Visitor

 • 

2 Messages

Hello @XfinityNatalie . Thanks for looking into it. 

I've experienced the issue across devices. I've noticed it on both wired and Wi-Fi connections. 

Few other things I've tried:

I've run a traceroute that ended in time outs after about 20-30 seconds, but I know that traffic can be filtered. I've run a couple  online tests that indicate upstream packet loss. Last night my discord ping jumped to 4500 randomly every 20 minutes or so. One of the games I play has a network diagnostic overlay that also shows massive upstream packet loss. 

Yesterday, I took all the other devices in my network off to rule out congestion. Same issues.

Like

Reply

16 days ago

0

XfinityBillie

Official Employee

 • 

3.6K Messages

 

user_ysd8kx Thank you for the additional information. I'd like to get a look at the signals on our end. Rest assured that our team is going to stick with you until we have helped you resolve the connection issues. Please send us a DM to Xfinity Support.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window   
Press Enter to send it

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

EG

Expert

 • 

112.8K Messages

16 days ago

@user_ysd8kx @XfinityBillie 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

0

0

forum icon

New to the Community?

Start Here