Visitor
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2 Messages
Upload Latency causing constant internet drops
Hello, I have been working with this for a while. I have researched EVERYTHING possible, done everything I could do on my end, but to no avail.
For the past month and a half, my upload latency has spiked beyond 1000+, dropping me from whatever games I am playing, show I am watching, or service I am using.
Things I have done on my end.
Disabled IPV6 - Yes, changed nothing for stable connectivity.
Disabled 5ghz Band - Yes, changed nothing for stable connectivity.
Called Xfinity and had a tech come replace wiring and router - Yes, changed nothing.
Disabled all VPNs - Yes, changed nothing.
Restarted, Reconnected, Reloaded, Updated EVERY device used on my internet - Yes, changed nothing.
Use Ethernet cable to computer, TV, etc. - Yes, changed nothing.
Updated all drivers - Yes, changed nothing.
Changed DNS servers - Yes, changed nothing
This is my "Gig internet" plan, tested while writing this post.
At this point, there is nothing I can do on my end. My internet connection drops every 15-30 minutes. I can recieve data until my packets wont send to request them, dropping my connection entirely.
I am at a complete loss. I'm already working on switching ISPs at this point. This is my last-ditch effort to keep Xfinity.
user_4206af
Visitor
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2 Messages
3 months ago
I have also been having this same issue for a little over two weeks now. I have also been getting the "We've identified a network performance issue..." message along with the "We've completed work in your area to fix an urgent network performance issue..." all week. No changes, services are still terrible with latency shooting up to 1000+ as the OP stated. It has made any type of online gaming unplayable.
The only thing I have seen online is of another individual reporting high packet loss only having fixed his issue after a faulty server was found on Xfinity's side of things. They stated once he was switched he did not have any more issues, as they actually fixed what was wrong. I believe this may be the case and the server where the packets are being sent is either falling way too behind or faulty in itself.
That being said I have since posted questions to these forums and texted the support team to no answers. You are not the only one experiencing this HUGE inconvenience.
(edited)
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XfinityMarcos
Official Employee
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2.4K Messages
3 months ago
Hi Myquh, thank you for taking the time to create this in-depth post and for trying all those steps you have. Intermittency is a real pain, especially with how connected everything is, but I promise I'll do all that I can to help. I'd like to review your signal health, past tech visit, and run some remote troubleshooting steps. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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EG
Expert
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112.8K Messages
3 months ago
@Myquh @XfinityMarcos
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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