1 Message
Upload Essentially at 0
I've been dealing with poor Internet performance and intermittent personal outages for a few weeks now. My plan is for 1200/35 (though they said they were increasing upload to 100 but never did). I regularly run speed test in the 400-500 range for download, but the upload is typically less than 1. I also ran the gateway test through Xfinity app that shows I'm getting the full 1200 down to gateway, but less than 1 upload...so something is broken somewhere on the upload side of things.
What can I do?
XfinityGabby
Official Employee
•
1.5K Messages
2 years ago
Hello, @Ecaidian. Thanks for reaching our team regarding the upload concerns. We can definitely help and look into this issue. Are you running the speed test hardwired or wireless?
Regarding our Next generation internet, we are slowly rolling out those updated speeds and you can always check if you're in an area where work has started or been completed HERE.
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