Visitor
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14 Messages
Upload dropping down as low as 1.2mbps
Hello, I've been having issues with streaming to Twitch for several months. Nearly every day, my upload will drop from my paid-for 35mbps (I'm on the 1.2gbps download/35mbps upload plan) down to the low teens (11-14mbps upload) and usually will continue to drop down to 0, before spiking back up 20~ish mbps. It will usually repeat this a few times, then stabilize for a bit.
However, on some days, it will continuously bounce back and forth between 0-14mbps and never recover, making it impossible to deliver a decent experience to my stream watchers.
My download is fine.
I've had several techs come out, we've replaced all of our interior cables, replaced the modem two times (I'm currently on the latest modem), a tech replaced the outside wire (from the pole to the house) and some connections outside. All devices in the home experience this issue with the upload speed, from the PCs to the phones. The PC used for streaming is connected via ethernet cord (a new cat6) into the 2.5g connection of the new modem.
I can't think of anything else I can do on my end. Can anyone help?
user_c4dc59
Visitor
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5 Messages
3 years ago
It seems like you are experiencing the same issues as me if you see my post below. My upload speed has been horrible and dropping severely low I have had techs come out and replace almost everything and the problem persists. It is definitely an issue on the Xfinity side and their node or whatever internet upgrades they have done recently. My download speed has been good same as you as well and I have the same internet plan as well. If you come up with a solution let me know
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user_bafdf5
Visitor
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14 Messages
3 years ago
If I hear anything back I'll inform you!
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CCJimmy
Problem Solver
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492 Messages
3 years ago
@user_bafdf5 Thank you so much for making a post about your ongoing issue! We have your back and will make sure we figure out what's going on. We will continue to assist you in our direct message conversation!
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user_bafdf5
Visitor
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14 Messages
3 years ago
I've relayed this to the people in the direct messages, but I thought I'd post it here too. During the times of my low upload, I have tested the connection (via Pingplotter, which is like traceroute with extra info) to Twitch's Ingest servers (which are used to connect to twitch to stream) and they report packet loss between 10% -27%. The majority of the packet loss is in Comcast's nodes, and the hops right past my modem.
I have also tested the connection using StarTrinity Continous Speed Test, which is a program that tests for packet loss on the up and downstream, as well as jitter. This program was reporting as much as 27% packet loss during the times of low/unstable upload.
My upload will stabilize randomly throughout the day, and this is one of those times. Currently, despite the upload being at 41mbps, I still have packet loss, but not as much.
To the previous poster who is having similar issues, I recommend you perform these tests as well, see if you're experiencing the same thing.
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user_c4dc59
Visitor
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5 Messages
3 years ago
(edited)
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user_bafdf5
Visitor
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14 Messages
3 years ago
Update: The people helping me in Direct messaging have set up a tech visit on Wednesday. They say they'll test the fixes done by the previous tech visits, and if needed, send out a bucket truck. They think there's congestion on the lines, so they want to check the poles down the line.
In the mean time, I have been doing network tests through the Xfinity app, as these are logged by their system. I'd recommend you do this too, while you're trying to get assistance.
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user_bafdf5
Visitor
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14 Messages
3 years ago
The tech came by today. Really nice guy, very knowledgeable about his craft.
He told me that everything was failing, but all for different reasons. He replaced quite a few wires, the end connectors of wires, and removed unneeded splitters. He also rerouted the wires so everything was in a solid, centralized line.
He explained that all of the tiny things he changed and worked on were the cause, and had likely been the cause for months. I haven't had the chance to thoroughly test everything, but currently it is much improved/perfect.
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